Terms of
Service.

The online portal available at https://futurefirst.pl is made available by the Service Provider under the terms of this document, which constitutes the regulations referred to in the Polish Act of 18 July 2002 on the provision of services by electronic means (hereinafter the "Terms").

Service Provider contact details:

• e-mail: kontakt@futurefirst.pl,
• postal address: ul. Chmielna 2 lok. 31, 00-020 Warsaw, Poland.

These Terms set out the rules of using the Portal, the types of services provided through the Portal and the rights and obligations of users and the Service Provider. Familiarising oneself with these Terms is the obligation of every user of the Portal.

• Business day - any day from Monday to Friday, excluding public holidays in Poland.
• Newsletter - a service enabling subscription to and receipt by electronic means of free information about the Service Provider's services and promotions.
• Portal - the online portal operating at https://futurefirst.pl.
• Platform - a dedicated external website enabling the User to access online courses.
• Service - services provided electronically via the Portal.
• Paid Service - a service provided by the Service Provider for a fee, in particular online courses.
• Service Provider - Future First Aleksandra Gawęda Spółka Komandytowa with its registered office in Warsaw at ul. Chmielna 2 lok. 31, 00-020 Warsaw, Poland, NIP: 5253091030, REGON: 544815459, entered into the Register of Entrepreneurs of the National Court Register under KRS: 0001242611, registry court: District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register.
• User - a natural person who uses the Services provided by the Service Provider.
• User account - a set of resources in the Service Provider's ICT system in which information about the User is collected, including address details and order history.

1. The Service Provider undertakes to provide services to the User to the extent and on the terms set out in the Terms.
2. The User undertakes to use the Portal in accordance with the rules set out in the Terms, applicable law and the principles of social conduct.
3. Use of the Portal and the Services, including Paid Services, means acceptance by the User of the conditions set out in the Terms and the Privacy Policy.
4. The Service Provider observes the personal data protection rules provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR). The User consents to the collection, storage and processing of personal data by the Service Provider for the purpose of providing the service. The detailed rules for processing Users' personal data are set out in the Portal's Privacy Policy. The Service Provider may use the User's data for the purpose of marketing services only with the User's express consent or on the basis of applicable law.
5. The User is prohibited from providing unlawful or offensive content to the Portal. The User is obliged to use the websites in a way that does not disrupt their operation, in particular by not using specific software (including malicious software) or devices.
6. Particular risks associated with the use of services by electronic means include the possibility of unauthorised persons gaining access to data transmitted over the network or stored on computers connected to the network and interfering with such data, which may result in particular in their loss, unauthorised modification or inability to use the services offered via the Portal.
7. The provisions of the Terms concerning consumers apply accordingly to a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, resulting in particular from the subject of the business activity they conduct, made available on the basis of the regulations on the Central Register and Information on Business Activity.

1. Via the Portal, the Service Provider provides generally available and free services consisting in particular in enabling the User to access the Portal, including content, articles, news and other information posted on the Portal, and to display them on the User's end device.
2. Via the Portal, the Service Provider enables the purchase of a Paid Service.
3. Via the Portal, the Service Provider enables the User to subscribe to the Newsletter service. The contract for the provision of the Newsletter service by electronic means is concluded for an indefinite period upon the User's subscription to the "Newsletter" service using the functionality available on the website, and terminates after the User unsubscribes from the subscription list via the hyperlink (link) included in the Newsletter messages. The Newsletter service also terminates upon withdrawal of the consent granted by the User to the processing of their data for marketing purposes or upon the User's objection to the processing of their personal data.
4. Information found on the Portal constitutes an invitation to conclude a contract within the meaning of Article 71 of the Act of 23 April 1964 - the Civil Code.
5. All prices stated on the Portal are gross prices.
6. The Service Provider reserves the right to make changes to the prices available on the Portal, to introduce new services, and to carry out and cancel promotional campaigns or make changes to ongoing promotions. The changes referred to in the preceding sentence do not apply to contracts concluded before the Service Provider introduced the changes.
7. Technical requirements necessary to use the services provided by the Service Provider:
   • a device with access to the Internet,
   • a web browser that supports cookies,
   • access to e-mail.
8. The User bears the costs related to Internet access and data transmission in accordance with the tariff of their Internet service provider.

1. Registration is carried out by the User by correctly completing the registration form.
2. When completing the registration form, the User is obliged to provide only truthful information.
3. By registering on the Portal, the User confirms that they have read these Terms and accepts their provisions.
4. Upon successful completion of the registration process, a User account is created on the Platform.
5. The User is prohibited from sharing login details with persons not authorised to act on the User's behalf. The User bears sole responsibility related to disclosing to others the data enabling login to the Portal.
6. The User has the right to withdraw from the contract for the provision of services by electronic means of a continuous and open-ended nature, which is the maintenance of the User account on the Portal. The User may terminate the contract at any time with immediate notice and without giving a reason by sending an appropriate statement to the Service Provider's e-mail address.
7. The Service Provider notes that the registration process is voluntary.

1. In order to order a Paid Service, the User:
   • selects a product by adding it to the "cart" using the functionality available on the Portal;
   • completes the order form, indicating the required data;
   • makes payment for the order using the payment methods available on the Portal.
2. After receiving the order, the Service Provider immediately sends to the e-mail address provided by the User a message containing confirmation of the order and specifying the essential terms of the contract concluded in connection with the placing and confirmation of the order.
3. Upon the User's receipt of the message referred to in paragraph 2, a contract is concluded between the Service Provider and the User.

1. The Service Provider fulfils the order after receiving full payment from the User.
2. Access to online courses is granted to the User for an indefinite period.
3. The User is obliged to provide, at their own expense, the equipment and IT infrastructure, in particular Internet access, a computer or mobile device with an up-to-date web browser updated to the latest version and possibly additional software necessary to use the dedicated Platform.
4. The User is prohibited from recording or otherwise capturing the image, sound or other content comprising the training and saving it on the User's device or other devices and systems not belonging to the Service Provider.
5. The User obtains access to online courses on the basis of a licence in accordance with §12 paragraph 2 of the Terms.

1. The Service Provider enables payment in the form of prepayment via the Stripe electronic payment system, operated by Stripe Technology Europe Limited with its registered office in Dublin (Ireland), in accordance with the terms of the Stripe electronic payment system.
2. The User is obliged to make payment immediately after placing the order. In the absence of payment, the order may be cancelled.
3. Fulfilment of the order, i.e. activation of access to online courses, takes place within 24 hours of the Service Provider receiving information about the positive authorisation of the transaction from the operator of the electronic payment system.
4. In the event of a need to refund funds for a transaction made by the User with a payment card, the refund is made to the bank account assigned to the User's payment card.

1. The Service Provider is not liable for the User entering incorrect data (in particular by providing incorrect data in the forms available on the website), providing incomplete or incorrect information on the basis of which Paid Services are provided, or for the User acting in a way that hinders or prevents the provision and fulfilment of services by the Service Provider.
2. The Service Provider is not liable for the consequences of the User using the Portal in a manner inconsistent with the provisions of the Terms, applicable law and the principles of social conduct or customs applicable in this respect.
3. The Service Provider reserves the right to suspend or terminate the provision of individual functionalities of the online Portal due to the need for maintenance, review or expansion of the technical base or software. The suspension or termination of the provision of individual functionalities of the Portal may not infringe the User's rights.

1. A User who is a consumer has the right to withdraw from a contract concluded at a distance or off business premises of the Service Provider within 14 days from the day on which the contract was concluded. To meet the deadline, it is sufficient to send a statement to the registered office address or e-mail address of the Service Provider.
2. In the event of withdrawal from the contract, it is deemed not to have been concluded, and the consumer is released from all obligations. Payments made by the consumer will be refunded by the Service Provider in the same form in which the consumer made the payment, unless the consumer agrees to a refund in another way that does not entail additional charges for them. The refund takes place within 14 days from the day of withdrawal from the contract.

1. The Service Provider is liable for the lack of conformity with the contract of digital content or a digital service supplied once or in parts, which existed at the time of supply and became apparent within two years of that time. It is presumed that a lack of conformity of the digital content or digital service with the contract which became apparent before one year had elapsed from the time of supply of the digital content or digital service existed at the time of its supply.
2. The Service Provider is liable for the lack of conformity with the contract of digital content or a digital service supplied continuously, which occurred or became apparent during the period in which, according to the contract, it was to be supplied. It is presumed that a lack of conformity of the digital content or digital service with the contract occurred during that period if it became apparent during that period.
3. The Service Provider is not liable for the lack of conformity with the contract of digital content or a digital service if:
   • the consumer's digital environment is not compatible with the technical requirements of which the Service Provider informed them in a clear and comprehensible manner before concluding the contract;
   • the consumer, informed in a clear and comprehensible manner before concluding the contract of the obligation to cooperate with the Service Provider, to a reasonable extent and using the least intrusive technical means, in order to determine whether the lack of conformity of the digital content or digital service with the contract at the relevant time results from the characteristics of the consumer's digital environment, fails to fulfil this obligation.
4. If the digital content or digital service is not in conformity with the contract, the consumer may demand that it be brought into conformity with the contract. The Service Provider may refuse to bring the digital content or digital service into conformity with the contract if bringing the digital content or digital service into conformity with the contract is impossible or would require excessive costs for the Service Provider.
5. The Service Provider brings the digital content or digital service into conformity with the contract within a reasonable time from the moment it was informed by the consumer of the lack of conformity with the contract, and without excessive inconvenience to the consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the digital content or digital service into conformity with the contract are borne by the Service Provider.
6. If the digital content or digital service is not in conformity with the contract, the consumer may make a statement on price reduction or withdrawal from the contract where:
   • bringing the digital content or digital service into conformity with the contract is impossible or requires excessive costs;
   • the Service Provider has not brought the digital content or digital service into conformity with the contract;
   • the lack of conformity of the digital content or digital service with the contract persists, even though the Service Provider attempted to bring the digital content or digital service into conformity with the contract;
   • the lack of conformity of the digital content or digital service with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first requesting the Service Provider to bring the digital content or digital service into conformity with the contract;
   • it clearly follows from the Service Provider's statement or the circumstances that they will not bring the digital content or digital service into conformity with the contract within a reasonable time or without excessive inconvenience to the consumer.
7. The consumer may not withdraw from the contract if the digital content or digital service is supplied in exchange for payment of a price and the lack of conformity of the digital content or digital service with the contract is insignificant.
8. The Service Provider may make a change to the digital content or digital service that is not necessary to maintain its conformity with the contract only if the contract so provides and only for justified reasons indicated in that contract. However, the Service Provider may not make a change to digital content or a digital service supplied on a one-off basis. The introduction of the change referred to in the preceding sentence may not entail any costs for the consumer. The Service Provider is obliged to inform the consumer in a clear and comprehensible manner about the change being made.
9. If the change referred to in paragraph 8 significantly and negatively affects the consumer's access to or use of the digital content or digital service, the Service Provider is obliged to inform the consumer, with appropriate advance notice on a durable medium, of the characteristics and timing of that change and of the right to terminate the contract without notice within 30 days from the day the change was made or the consumer was informed of it, if the notification took place later than the change. The consumer does not have the right to terminate the contract if the Service Provider has ensured that the consumer can retain, at no additional cost, the digital content or digital service in conformity with the contract, in an unchanged state.

1. In the event of non-performance or improper performance by the Service Provider of the services, the User is entitled to file a complaint by electronic means to the Service Provider's e-mail address: kontakt@futurefirst.pl.
2. A properly filed complaint should contain the identification of the User (first name, surname and the e-mail address used by the User when registering on the Portal), the subject of the complaint together with an indication of the period to which the complaint relates, and the circumstances justifying the complaint. In the event of incomplete data, the Service Provider will request the User to supplement the data.
3. The Service Provider considers the complaint within 14 days from the day of receipt of the complaint. Failure to consider the complaint within 14 days means that it is accepted by the Service Provider.

1. All content posted on the Portal (including graphics, texts, page layout and logos) and created in connection with the performance of a Paid Service, and not originating from Users or other suppliers, is protected by copyright and is the exclusive property of the Service Provider. Using this content without the written consent of the Service Provider results in civil and criminal liability.
2. All content comprising the online courses (hereinafter the "Materials") is subject to copyright belonging exclusively to the Service Provider. A User making a purchase is entitled to use the Materials only for the purposes of their own personal use within the framework of a perpetual, non-exclusive and territorially unlimited licence obtained. It is prohibited to distribute and share the Materials in any form, whether in whole or in part, with third parties.
3. The User is obliged to use all content posted within the Portal and made available in connection with the performance of a Paid Service by the Service Provider only within the scope of their own personal use. Use of the content to any other extent is permitted only where this has been expressly indicated by the Service Provider.
4. Use of the Portal, including the use of textual, graphic materials, photographs, applications, databases or other content, does not mean the User acquires any rights to the indicated content, and in particular does not mean acquiring proprietary copyrights, related rights or licences.
5. The following actions are prohibited without the express consent of the Service Provider:
   • copying, modifying and transmitting electronically or otherwise the Portal or parts thereof, as well as individual content made available through it,
   • distributing in any way the content published on the Portal,
   • extracting the contents of databases and re-using them in whole or in part.

1. Where the functionalities available on the online Portal enable the User to post and share any content (textual, graphic, etc.), the User voluntarily distributes the content. The content posted does not express the views of the Service Provider and should not be identified with its activity. The Service Provider is not a content provider, but only an entity that provides the appropriate ICT resources for this purpose.
2. The User declares that:
   • they are entitled to use the content, and its posting and sharing took place in a lawful and voluntary manner and with the consent of authorised persons;
   • they consent to the published content being viewed by other Users and the Service Provider.
3. The User is not entitled to post personal data of third parties or to distribute the image of third parties without the permission or consent of the third party required by law.
4. The User is prohibited from posting content that:
   • incites the commission of a prohibited act or praises the commission of such an act,
   • offends the religious feelings of other persons by insulting an object of religious worship or a place serving religious purposes,
   • defames another person, groups of persons, institutions, legal persons or other entities of such conduct or characteristics that may degrade them in public opinion or expose them to the loss of trust necessary to perform a given profession, activity or hold a particular position,
   • insults or defames other persons, and also harms the good name of those persons,
   • promotes or incites hatred on racial, national, ethnic, religious or sexual grounds,
   • infringes the copyright and/or related rights of third parties,
   • is of an unlawful nature,
   • contains malicious software or serves to phish data,
   • is of a promotional or advertising nature or contains information concerning activity competing with the Service Provider (unless this is required in connection with the use of the Service Provider's services).
5. Upon receipt of a notification in accordance with §14 of the Terms, the Service Provider reserves the right to modify or remove content posted by the User, in particular with regard to content which, based on reports of third parties or relevant authorities, has been found to potentially constitute a breach of these Terms or applicable law. The Service Provider does not carry out ongoing monitoring of the content posted.

1. A User who considers content published on the Portal to be illegal or in breach of the terms of the Terms may send the Service Provider a notification concerning that content to its e-mail address: kontakt@futurefirst.pl.
2. If the notification contains the User's electronic contact details, the Service Provider, without undue delay, sends the User confirmation of receipt of the notification.
3. The Service Provider considers the notification and makes a decision regarding the content to which the notification relates within 7 to 21 days, depending on the complexity of the matter.
4. The Service Provider notifies the reporting party of the decision made without undue delay. The Service Provider's decision may consist in moderating the content, removing the content, or leaving the content on the Portal.
5. The reporting party may appeal against the decision within 6 months of receiving it. The appeal should contain a comprehensive justification. The Service Provider considers appeals within 21 days.
6. Where the Service Provider obtains any information giving grounds to suspect that an offence threatening the life or safety of a person or persons has been committed, is being committed or may be committed, it immediately informs the law enforcement or judicial authorities of the Member State or Member States concerned of its suspicion and provides all available information on the matter.

1. The Service Provider reserves the right to amend these Terms. The Service Provider will give notice of an amendment to the Terms on the online Portal at least 14 calendar days before the changes to the Terms take effect. An amendment to the provisions of the Terms does not apply to Users who placed an order for a Paid Service during the period of validity of the previous version of the Terms. An amendment to the Terms during a continuous contractual relationship binds the other party if the requirements set out in Article 384 of the Civil Code have been met and the party did not terminate the contract within the notice period of 14 calendar days.
2. The Service Provider reserves the right to periodically disable access to the Portal or selected functionalities of the Portal where this is necessary in order to expand or maintain the Service Provider's technical or ICT resources related to the operation of the Portal.
3. In all other matters not regulated by the provisions of these Terms, the relevant provisions of Polish law apply.
4. Disputes arising from the provision of services on the basis of these Terms will be submitted to the common court having jurisdiction over the Service Provider, unless the relevant regulations provide otherwise.
5. The Terms enter into force on 24 June 2026.