Terms
of service.

The website available at https://futurefirst.pl is made available by the Service Provider under the terms of this document, which constitutes the regulations referred to in the Polish Act of 18 July 2002 on the provision of services by electronic means (hereinafter the "Terms").

These Terms set out the rules of using the Website, the types of services provided through the Website and the rights and obligations of Users and the Service Provider. Familiarising oneself with these Terms is the obligation of every User.

Service Provider contact details:

• e-mail: kontakt@futurefirst.pl
• postal address: ul. Chmielna 2 lok. 31, 00-020 Warsaw, Poland

• Business day - any day from Monday to Friday, excluding public holidays in Poland;
• Consultation form - a form available on the Website allowing the User to send an enquiry to book a free conversation with the Service Provider;
• Newsletter - a service enabling subscription and receipt of free information from the Service Provider by electronic means;
• Website - the website operating at https://futurefirst.pl;
• Service - a service provided electronically via the Website (including access to content, the consultation form, the newsletter, free tools);
• Service Provider - Future First Aleksandra Gawęda Spółka Komandytowa with its registered office in Warsaw at ul. Chmielna 2 lok. 31, 00-020 Warsaw, Poland, NIP: 5253091030, REGON: 544815459, entered into the Register of Entrepreneurs of the National Court Register under KRS: 0001242611, registry court: District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register;
• User - a natural person, legal person or an organisational unit without legal personality using the Services provided by the Service Provider.

The Service Provider undertakes to provide services to the User to the extent and on the terms set out in the Terms.

The User undertakes to use the Website in accordance with the rules set out in the Terms, applicable law and the principles of social conduct.

Use of the Website and the Services means acceptance by the User of the conditions set out in the Terms and the Privacy Policy.

The Service Provider observes personal data protection rules in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). The detailed rules for processing Users' personal data are set out in the Privacy Policy.

It is prohibited for the User to provide unlawful or offensive content to the Website. The User is obliged to use the Website in a way that does not disrupt its operation, in particular by not using specific software (including malicious software) or devices.

Particular risks associated with the use of services by electronic means include the possibility of unauthorised persons gaining access to data transmitted over the network or stored on computers connected to the network and interfering with such data, which may result in their loss, unauthorised modification or inability to use the Services.

The provisions of the Terms concerning consumers shall apply accordingly to a natural person entering into a contract directly related to their business activity where the content of such contract shows that it does not have a professional character for that person.

The Service Provider provides the following Services via the Website, which are generally available and free of charge:

• providing information content (blog articles, service descriptions, expert materials);
• operation of the Consultation Form - allowing booking of a free conversation about the Service Provider's services;
• Newsletter (if available) - sending information about the Service Provider's services and materials;
• providing free tools (calculators, checklists, templates) for download.

Paid services of the Service Provider (extended consulting, AI deployments, automations, training) are carried out on the basis of separate contracts concluded outside the Website, after prior agreement on scope, timing and remuneration.

Information on the Website constitutes an invitation to enter into a contract within the meaning of Article 71 of the Polish Civil Code of 23 April 1964.

Technical requirements necessary to use the Services:

• a device with Internet access,
• an up-to-date web browser supporting cookies and JavaScript,
• access to email - in the case of the Newsletter and Consultation Form.

The User bears the costs of Internet access and data transmission in accordance with the tariff of their Internet service provider.

The User may use the Consultation Form available on the Website to book a free conversation with the Service Provider.

Filling in and submitting the Form is voluntary. It requires providing first name and surname, e-mail address, company name and selecting an area of interest.

After submitting the Form, the User receives a confirmation of receipt at the e-mail address provided. The Service Provider will contact the User to arrange a conversation date within 5 business days.

Submitting the Form does not oblige the User to enter into any contract with the Service Provider and does not involve any costs.

The Service Provider may make a Newsletter service available on the Website. A contract for the electronic provision of the Newsletter service is concluded for an indefinite period upon the User's subscription using the functionality available on the Website.

The contract terminates upon the User's unsubscription from the mailing list via the link included in Newsletter messages, upon withdrawal of consent to processing of data for marketing purposes, or upon raising an objection against processing of personal data.

Use of the Newsletter is free of charge.

In case of non-performance or improper performance by the Service Provider of the Services, the User is entitled to submit a complaint by electronic means to kontakt@futurefirst.pl.

A properly submitted complaint should include the User's identification (first name and surname and e-mail address), the subject of the complaint together with an indication of the period to which it relates, and the circumstances justifying the complaint. In the event of incomplete data, the Service Provider will request the User to supplement it.

The Service Provider shall consider the complaint within 14 days of receipt. Failure to consider the complaint within 14 days shall mean that it is accepted by the Service Provider.

All content posted on the Website (including graphics, texts, page layout, logos and other elements) not originating from Users or other providers is protected under copyright law and is the exclusive property of the Service Provider. Use of such content without the written consent of the Service Provider results in civil and criminal liability.

The User is obliged to use the content posted on the Website only for the purpose of their own personal use. Use of content for other purposes is allowed only when expressly indicated by the Service Provider.

Free materials (checklists, templates, calculators) made available on the Website may be used by the User for their own purposes - personal and internal within the User's organisation. Their further distribution, sale or redistribution without the written consent of the Service Provider is prohibited.

Use of the Website does not result in the User acquiring any economic copyright, related rights or licences.

The Service Provider is not liable for incorrect data provided by the User (in particular for incorrect data entered in forms available on the Website), incomplete or incorrect information provided, or actions of the User that hinder or prevent the provision of Services.

The Service Provider is not liable for the effects of the User's use of the Website in a manner inconsistent with the provisions of the Terms, applicable law and the principles of social conduct or customs.

The Service Provider reserves the right to suspend or terminate the provision of individual functionalities of the Website due to the need for maintenance, review or expansion of the technical base or software. Suspension or termination of individual functionalities of the Website may not violate the rights of the User.

Where functionalities available on the Website allow the User to post or share any content (textual, graphic, etc.), the User does so voluntarily. The content posted does not express the views of the Service Provider and should not be identified with its activities.

It is prohibited for the User to post content that:

• calls for or praises a prohibited act;
• offends the religious feelings of others;
• defames another person, groups of persons, institutions or other entities;
• insults or defames others or harms their good name;
• promotes or incites hatred based on race, nationality, ethnicity, religion or sexual orientation;
• infringes the copyright or related rights of third parties;
• is unlawful;
• contains malicious software or is used to phish data;
• is promotional, advertising in nature or contains information about activities competitive to the Service Provider.

The Service Provider reserves the right to modify or remove content posted by the User in the event of finding a violation of the Terms or applicable law.

A User who considers content published on the Website to be illegal or in violation of the Terms may send a report concerning such content to the Service Provider at kontakt@futurefirst.pl.

If the report contains the User's electronic contact details, the Service Provider shall confirm receipt of the report without undue delay.

The Service Provider shall consider the report and make a decision regarding the content concerned within 7 to 21 days, depending on the complexity of the case.

The Service Provider shall notify the reporter of the decision without undue delay. The decision may consist of moderation of content, removal of content or leaving the content on the Website.

The reporter may appeal against the decision within 6 months of its receipt. The appeal should include a comprehensive justification. The Service Provider shall consider appeals within 21 days.

The Service Provider reserves the right to amend these Terms. The Service Provider shall notify of any amendment to the Terms on the Website at least 14 calendar days before the amendments come into force.

The Service Provider retains the right to periodically disable access to the Website or selected functionalities of the Website where this is necessary for the expansion or maintenance of the Service Provider's technical or telecommunications resources.

In matters not regulated by these Terms, the relevant provisions of Polish law shall apply.

Disputes arising from the provision of services on the basis of these Terms shall be submitted to the common court competent for the Service Provider, unless the relevant provisions provide otherwise.