AI implementations · Process automation · Training
We look at the process or area of work you point us to and cost out what it takes to run today. On larger projects we split the rollout into stages and map the dependencies between processes. Before we start, you know how we will measure the result and what it will cost to keep running.
After a 30-minute call you get an email with a suggested starting point and the scope of the audit. You get it even if we do not end up working together.
Assistants that answer from your company documentation, and agents that carry out agreed actions in your systems.
Integrations with CRM and ERP, automatic data flow and monitoring of each step of the process.
Programmes for specific teams and ready-made courses for self-paced study. Topics cover using AI at work, data protection and company rules for using the tools.
We usually start where the team moves data every day, checks statuses or answers the same questions. We measure the result by handling time and by the number of steps that still have to be done by hand after the rollout.
Sales
The system routes them by agreed rules, fills in the CRM and keeps track of follow-up contacts.
See how the process runsCustomer service
The assistant drafts an answer from your documentation and points to the source. Questions without a confident answer go to the right person.
Documents and finance
The system reads the documents, checks them against orders and passes the data to your accounting software.
Reporting
Data from CRM, ERP and spreadsheets lands in a single view. Once an agreed threshold is crossed, the system sends an alert.
HR
An automated workflow keeps track of documents, deadlines, access rights and the tasks needed before the first day at work.
Internal knowledge
The team searches contracts, procedures and documentation from one place, and every answer leads to a specific source.
When we do not start a rollout
What the schedule depends on
We match the scope of implementations and company training to the process, the data available and the people who will use it. Ready-made courses for self-paced study are available too.
Search and drafted answers based on your company documentation, plus agents that carry out agreed actions in your systems.
In solutions that draw on documentation, every answer carries its source. We also agree a confidence threshold and the cases in which a question goes to a person.
CRM and ERP integrations, document workflows, reports, notifications and tasks that run on a schedule.
We write down the rules and the exceptions of the process. The automation runs on your infrastructure and comes with monitoring, automatic retries and alerts.
Training for teams and management, plus ready-made programmes for self-paced study. Topics cover using AI, working with data and company rules for using the tools.
Training run for a single company is built around the tasks its participants do. Ready-made programmes have a fixed scope and can be taken at your own pace.
Before go-live we check the volume of work, the cost of running the system, how it behaves when something fails and whether another team could take it over.
Tests cover typical cases, incomplete and contradictory data and the rarer exceptions. The load matches the scale of the planned use.
For every process we agree the right unit: an invoice, an enquiry, a ticket or another operation. We show what it costs at the planned volume and the monthly cost of running it.
We describe what should happen when data is missing, an integration does not respond or the result is uncertain. The system logs the event, sends an alert and passes the task to a named person.
We hand over access, documentation and the knowledge needed to change the rules and check the logs. The team can handle typical changes on its own.
The work has four stages. Each one ends with a concrete result you can use to decide whether to continue.
Stage 1 · 30 minutes
You describe a process, a group of related processes or an area of work. We establish the scale, the dependencies and the data needed for the next assessment.
You get A summary by email: the suggested starting point, the scope of the audit and the risks worth checking.
Stage 2
We map how the work actually runs. We check the data, the exceptions and the systems that need to be connected.
You get A process map, a list of priorities and an estimate of the effort and the cost of running the system.
Stage 3
We build the solution and test it on data from the process. The production launch includes monitoring and event logging.
You get A working system, technical documentation and the rules for passing unhandled cases to a person.
Stage 4 · after go-live
After go-live we train the team and hand over access. If we are responsible for support, its scope and response times are set out in a separate agreement.
You get Source code, the automation configuration, prompts and the documentation needed to take the system over.
Because of the NDA we give the industry, the scale of the process and the scope of the work carried out.
Enquiries from a shared inbox were assigned by hand in a spreadsheet by two people in sales support. We built a routing mechanism that takes account of the region, the current workload and the quality of service. The system records the basis for every assignment.
Short answers about scope, cost, security and keeping the system running.
Yes. On larger rollouts we first map the dependencies between processes and the shared architecture, then split delivery into stages. A single process can be the first stage if it lets us verify the data, the integrations and the way of working.
We are preparing materials that help you cost the work, check how ready your company is and set the rules for using AI. They will be available without a form.
Calculator
Compares providers and a local setup. The result shows the forecast monthly cost for a given number of queries.
In preparation
Checklist
32 questions about data, processes, skills, risk, cost and who owns the decisions.
In preparation
Template
The template sets out the permitted uses, the rules for working with data and the way new tools are approved.
In preparation
Articles about the mistakes, the risks and the decisions taken during rollouts are also in preparation.
Contact
In a 30-minute call we go through a process, a group of related processes or a chosen area of the company. We outline the scale, the dependencies and the next step.
When it is worth talking
When it is better to wait
A short description of the process or the area of work is enough in the message. We will gather the details during the call.